Illumina Technology Solutions, LLC is a rapidly growing company with a strong presence in the U.S.A., Canada, India and Pakistan. As a Microsoft Gold Partner, we specialize in providing cutting-edge technology solutions that empower organizations to thrive in the ever-evolving digital landscape.
Our focus on leveraging the Microsoft ecosystem to drive digital transformation allows us to deliver innovative solutions that help clients stay competitive and grow. At Illumina, we are committed to excellence, client satisfaction and fostering strong partnerships that enable businesses to achieve their strategic goals.
We are currently looking for a highly motivated D365 F&O Retail Functional Consultant to join our team. This role involves leading large-scale Microsoft Dynamics 365 Commerce projects and collaborating closely with clients and internal teams to deliver tailored solutions.
The ideal candidate should have extensive experience in D365 Commerce, strong communication skills and the ability to manage complex projects from start to finish. As part of our global team, you will be responsible for driving successful project implementations, building client relationships and contributing to the overall growth and success of the organization.
About the Role
We are currently seeking a D365 F&O Retail Functional Consultant to join our expanding team. This role involves leading and implementing large-scale Microsoft Dynamics 365 Commerce projects. We are looking for a highly driven professional who is client-focused, team-oriented and has excellent communication skills. The ideal candidate should thrive in dynamic environments and be comfortable managing deadlines.
Core Responsibilities
In this position, you will have a wide range of responsibilities aimed at ensuring the successful delivery of D365 Commerce projects for our clients. Below are the key duties and functions you will be performing in this role:
- D365 Commerce Implementation: You will be responsible for planning, configuring and implementing the D365 Commerce platform tailored to meet the unique business needs of our clients.
- Business Process and Solution Development: You will use your deep understanding of business processes and D365 Commerce to craft tailored solutions. This will involve creating detailed business process walkthroughs, functional requirement documents and functional design documents for the in-scope functionality of the project.
- Client Interaction and Team Coordination: Acting as a liaison between our clients and internal teams (development and quality engineering), you will provide clarification and address any queries that arise during the project lifecycle. You will also be involved in building and maintaining strong relationships with clients, ensuring clear communication and collaboration throughout the project.
- Testing and Quality Assurance: Part of your role will involve conducting user acceptance testing to ensure that the functional requirements of the system and the business processes are fully aligned and meet the project’s needs.
- Project Workflow Management: You will take an active part in the setup and execution of project workflows, ensuring that tasks are prioritized and deadlines are met. This includes managing requirements, scope and risks throughout the project lifecycle.
- Client Relationship Management: Building and nurturing client relationships will be one of your key responsibilities, ensuring client satisfaction and a positive experience with our solutions.
- Project Planning: You will plan, prioritize and create comprehensive project plans, ensuring that timelines and budgets are adhered to.
- Team Collaboration: As a team player, you will proactively contribute to team discussions and help foster a collaborative working environment. Strong communication skills are essential for ensuring everyone is aligned with the project goals.
Required Qualifications and Skills
To be successful in this role, the following qualifications and skills are required:
- Educational Background: You should have a Bachelor’s degree in Computer Science or a related field or equivalent experience.
- Experience: The ideal candidate should have 10-12 years of experience as a Functional Consultant in Dynamics 365 / Dynamics AX, specifically in the Retail module. You should also have at least 3 years of specialized experience with Dynamics 365 Commerce.
- Project Implementation Expertise: You must have successfully performed at least two full lifecycle implementations of D365 Commerce or AX 2012 Retail implementations.
- Industry Knowledge: Hands-on experience in the Retail/Commerce and e-Commerce industries is essential. A sound understanding of the value flow within ERP systems will enable you to deliver effective solutions to clients.
- Client Interaction: Strong client interaction skills are critical for setting and managing stakeholder expectations. You must be able to effectively communicate with clients and handle their queries.
- Risk Management: You should have the ability to identify risks and issues, propose solutions and take steps to mitigate or resolve them.
- Experience with Rollouts and Deployments: The candidate should have experience with system rollouts, deployments and upgrades. Knowledge of setting up new stores, store migrations and pushing code or fixes to MPOS and CPOS is also necessary.
- POS Configuration and Troubleshooting: A strong understanding of POS setup and troubleshooting is required, including familiarity with printers, customer displays, scanners and hardware stations.
- Finance and SCM Knowledge: Exposure to the Finance and Supply Chain Management (SCM) domains, as well as retail industry knowledge, is a plus.
- Testing: The ability to build test artifacts to validate the functionality of the modules deployed is essential.
- Documentation Creation: You will be responsible for creating end-user documentation to ensure that users understand how to use the system effectively.
- Onboarding and Support: Planning and implementing user onboarding as well as providing post-onboarding hyper-care support are crucial aspects of this role. You will need to ensure that users are comfortable with the system and that any issues are promptly addressed.
- Global Teamwork: You will collaborate with a global team, guiding them through issue resolution and ensuring successful project execution across different regions.
Additional Knowledge and Skills
While not mandatory, the following additional knowledge and skills are highly desirable:
- Azure Knowledge: Familiarity with Microsoft Azure is advantageous.
- ERP Integration: Experience with integrating other ERP or business systems will be beneficial.
- Project Management Skills: Knowledge of project management methodologies is a plus for managing the entire project lifecycle effectively.
- SQL Skills: Basic SQL knowledge is helpful for writing queries and managing data within the D365 environment.
- Dynamics 365 Certifications: Having certifications in Dynamics 365 Retail/Commerce is highly preferred as it demonstrates your expertise and commitment to the field.
Our Commitment to Diversity and Inclusion
At Illumina Technology Solutions, we are committed to creating a diverse and inclusive work environment. We are an equal-opportunity employer and all applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We firmly believe that diversity in our team drives innovation and helps us better serve our clients across the globe.
Our Growth and Global Presence
Illumina Technology Solutions, LLC is experiencing unprecedented growth as we expand our presence across the U.S.A., Canada, India and Pakistan. As a Microsoft Gold Partner, we are proud to be at the forefront of helping organizations navigate the complexities of digital transformation. Our vision is to be a leading provider of cutting-edge technology solutions that enable our clients to thrive in today’s digital world.
Our team of experts is dedicated to delivering the highest level of service to our clients, ensuring that we not only meet but exceed their expectations. Our commitment to innovation, excellence and collaboration has allowed us to build strong, long-lasting relationships with our clients, helping them achieve their business objectives.
Why Join Illumina Technology Solutions?
- Innovative Environment: At Illumina Technology Solutions, you will work in a dynamic, fast-paced environment that encourages innovation and creativity. We are constantly pushing the boundaries of what’s possible with Microsoft’s digital ecosystem and we are looking for individuals who are passionate about making a difference.
- Growth Opportunities: As we continue to grow, there are ample opportunities for personal and professional growth within our organization. We believe in investing in our people and providing them with the tools and resources they need to succeed.
- Global Impact: By joining our team, you will have the opportunity to work on projects that have a global impact, helping organizations around the world transform their business processes and achieve their goals.
- Supportive Team: Our collaborative culture fosters teamwork and encourages open communication. You will be working with a talented and diverse group of professionals who are dedicated to helping each other succeed.
How to Apply
If you are ready to take the next step in your career and join a company that values innovation, collaboration and excellence, we would love to hear from you. To apply for the D365 F&O Retail Functional Consultant position, please visit our website and submit your resume along with a cover letter detailing your experience and why you would be a great fit for our team.
Illumina Technology Solutions, LLC is on a mission to become a leader in digital transformation, leveraging the power of the Microsoft ecosystem to deliver innovative solutions that drive growth and success for our clients. If you are a motivated, experienced D365 F&O Retail Functional Consultant looking for an exciting opportunity to work with a dynamic team, we encourage you to apply today.
Our commitment to diversity and inclusion, combined with our focus on delivering the highest level of service, makes Illumina Technology Solutions an exceptional place to work. Join us in shaping the future of technology and helping organizations around the world achieve their digital transformation goals.
Frequently Asked Questions
What qualifications are required for this position?
Candidates should hold a Bachelor’s degree in Computer Science or a related field and have 10-12 years of experience as a Functional Consultant in Dynamics 365 or Dynamics AX, particularly in the Retail module. At least 3 years of experience with Dynamics 365 Commerce and hands-on knowledge of the retail and e-commerce industries are also required.
What experience is needed for the D365 F&O Retail Functional Consultant position?
You should have experience with at least two full lifecycle implementations of D365 Commerce or AX 2012 Retail, along with hands-on experience in retail, commerce and e-commerce systems. Additional experience in managing deployments, store setups and troubleshooting POS configurations is crucial.
What are the primary responsibilities in this role?
Key responsibilities include configuring and implementing D365 Commerce, acting as the liaison between clients and internal teams, managing project workflows, conducting user acceptance testing and creating detailed documentation for business processes and functional requirements.
Is prior experience with client interaction important for this position?
Yes, strong client interaction skills are essential. You must be able to set and manage client expectations, address their queries and maintain clear communication throughout the project lifecycle.
Are there additional skills or certifications that would be beneficial?
Yes, knowledge of Microsoft Azure, experience integrating other ERP systems, project management skills and SQL query writing abilities are all beneficial. Having Dynamics 365 Retail/Commerce certifications is also a plus.
What industries will I be working with?
You will primarily work with clients in the retail and e-commerce industries, helping them navigate their digital transformation journey using Microsoft Dynamics 365 Commerce.
Will I work with a global team?
Yes, you will collaborate with a global team across various regions, including the U.S.A., Canada, India and Pakistan. You will also guide global team members through issue resolution and project implementation processes.
What type of projects will I be involved in?
You will work on large-scale Microsoft Dynamics 365 Commerce projects, which include setting up new stores, managing store migrations, deploying system upgrades and configuring POS systems.
How can I apply for the D365 F&O Retail Functional Consultant position?
To apply, visit the Illumina Technology Solutions website and submit your resume along with a cover letter detailing your relevant experience and qualifications.
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