April 20, 2024

The British Council is the UK’s worldwide organisation for cultural relations and academic alternatives. We create pleasant data and understanding between the folks of the UK and different nations. We do that by making a constructive contribution to the UK and the nations we work with – altering lives by creating alternatives, constructing connections and engendering belief.

We work with over 100 nations the world over within the fields of arts and tradition, English language, schooling and civil society. Each 12 months we attain over 20 million folks face-to-face and greater than 500 million folks on-line, through broadcasts and publications. Founded in 1934, we’re a UK charity ruled by Royal Charter and a UK public physique.

We are recruiting to fill the place under:

Job Title: CMR & Logistics Manager

Location: Abuja
Employment Type: Full-time
Pay Band – Pay band 6
Department – Exams
Contract Type – indefinite contract

Role Purpose

  • This position combines CMR (Confidential Material Room) and logistics capabilities of managing logistics and high quality of all supplies to run Test Day together with uniforms, banners, scanners and gear.
  • The position can also be answerable for guaranteeing well timed scanning and submitting of examination papers to satisfy necessities for marking.

Main Opportunities / Challenges for this Role

  • Drive proper behaviors within the workforce towards higher consciousness associated to sustaining the confidentiality of delicate exam-related supplies
  • Implement enchancment actions within the distribution and logistics of dealing with confidential supplies

Main Accountabilities
Product Service Delivery:

  • Oversees the capabilities of confidential supplies dealing with and the Confidential Materials Room (CMR) to make sure British Council requirements are met in arrange and each day operations.
  • Plans and guarantee sorting and packing of confidential examination supplies for designated take a look at venues.
  • Leads the reconciliation of examination supplies and papers obtained are as per plan, escalate any discrepancies.
  • Plans for Test Day assets ordering, high quality, distribution and administration (e.g. course of guides, stationery, branding/signage/ technical gear – talking take a look at/hand scanners)
  • Supports steady enchancment in effectivity / cost-effectiveness / high quality of service supply / techniques within the workforce.

Customer Service:

  • Takes end-to-end accountability for researching and acquiring passable and well timed decision of complicated/escalated buyer (inner or exterior) operational complaints and points, coordinating enter from different colleagues/departments/managers as required, to take action.
  • Ensures the shopper is stored knowledgeable all through the method.

Risk & Compliance

  • Ensures adherence to CMR requirements and administration as set forth and perform frequent random checks to proactively forestall points from arising.
  • Provides help and reporting for audits and efficiency critiques.
  • Follows agreed company danger administration processes and procedures when delivering companies (e.g. youngster safety, safety insurance policies, monetary protocols, anti-fraud measures) to guard the pursuits of the BC and its clients always.

Analysis & Reporting:

  • Using customary procedures and templates commonly data, analyses and experiences on operational exercise ranges and efficiency information, to help senior managers in making well timed and efficient enterprise choices that reply to operational wants.

Commercial & Resource Management:

  • Manage courier SLA/efficiency requirements and builds a relationship with the courier service supplier within the nation, proactively looking for out and updating the courier panel in order that the standard of companies and price parts are in accordance with requirements.
  • Oversees workforce coordination for transportation and safety necessities for the take a look at day. Ensures workforce raises POs for care rent wanted on take a look at day.
  • Oversight of examination gear stock (i.e. CICO tablets). Ensure correct data are maintained for examination gear. Work carefully with IT, Facilities and Procurement workforce.

Minimum Requirements

  • University Degree in any related subject
  • Significant years of expertise in an analogous position

Role-specific Knowledge and Experience:

  • Experience working in an operations surroundings managing confidential supplies
  • Experience of main on the supply of computer-based exams
  • Working in a difficult surroundings working in opposition to very tight deadlines
  • Experience working in a compliant and controlled surroundings
  • Has the flexibility to construct relationships with exterior stakeholders (i.e. examination boards)
  • Experience managing groups.

Salary
N10,989,828 gross each year

Application Closing Date
thirty first August, 2023 (23:59 West African Time).

How to Apply
Interested and certified candidates ought to:
Click here to apply online

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