April 20, 2024

Paga is a licensed monetary providers firm and a number one funds firm in Nigeria with a large transformative function – to make it easy for one billion folks to entry and use cash. It was based on the straightforward perception that the ubiquity of cellphones may be leveraged in constructing an ecosystem that permits folks to digitally ship and obtain cash and creating easy monetary entry for everybody.

We are recruiting to fill the place under:

Job Title: Customer Service Representative

Location: Yaba, Lagos
Department: Customer Experience
Employment kind: Full-time
Sector: Financial Services
Career Level: Grade 3
Reports To: Team Lead, Contact Center

About the Role

  • A customer support consultant is chargeable for supporting Paga prospects, services and products on the frontline, proffer resolution to buyer’s inquiries, give data and deal with complaints concerning group’s services and products, hold buyer satisfaction on the core each choice and habits.

Primary Responsibilities

  • Identify and resolve buyer queries successfully and effectively, while sustaining the suitable service high quality normal
  • Follow via on buyer queries guaranteeing immediate decision and suggestions
  • Use related instruments to trace instances and meet turn-around-times and different required metrics
  • Proactively solicit and avail data to facilitate 90% first name decision
  • Answers calls and reply to emails from prospects professionally.
  • Provide buyer with product and repair data.
  • Obtain related knowledge to deal with complaints and inquires.
  • Resolves complaints by clarifying points; examine and proffer resolution.
  • Escalate unresolved points to inner/second degree help.
  • Up-selling and cross-selling of Paga services and products
  • Perform every other duties as assigned by the Manager, Customer Care.

Knowledge and Skill Requirements

  • Bachelor’s Degree with a minimal of a 2.1 or its equal in a related self-discipline
  • Experience: 0 -1 years of related expertise
  • Communicates tactfully and successfully each verbally and in writing
  • Maintain efficient work relationships with staff members
  • Flexibility and flexibility to new directions and/or dynamic organizational priorities
  • Must be a staff participant and capable of work collaboratively with and thru others.
  • Must have accomplished the necessary NYSC.

Key Competencies:

  • Proficiency in Ms Office – Excel, Word and PowerPoint
  • Able to co-ordinate groups throughout the enterprise to creatively resolve points, each reactively and proactively.

Application Closing Date
Not Specified.

How to Apply
Interested and certified candidates ought to:
Click here to apply online

Leave a Reply

Your email address will not be published. Required fields are marked *