April 19, 2024

Interswitch is an Africa-focused built-in digital funds and commerce firm that facilitates the digital circulation of cash in addition to the alternate of worth between people and organisations on a well timed and constant foundation. We began operations in 2002 as a transaction switching and digital funds processing, and have progressively advanced into an built-in cost companies firm, constructing and managing cost infrastructure in addition to delivering progressive cost merchandise and transactional companies all through the African continent. At Interswitch, we provide distinctive profession alternatives for people able to taking part in key roles and including worth in an progressive and enjoyable setting.

We are recruiting to fill the place beneath:

Job Title: EFT Support Engineer

Location: Lagos
Employment kind: Permanent
Department: Systegra – Digital Infrastructure & Managed Services

Job Purpose

  • Providing second-level help to monetary establishments who’re utilizing Interswitch options working from inside their web site

Responsibilities

  • Data Collection & Analysis: Works independently to collate and analyze information utilizing pre-determined instruments, strategies and codecs.
  • Data Management: Supports and allows others to make use of and profit from current information administration programs.
  • Needs Assessment: Explores points and/or wants to determine potential causes, associated points and boundaries.
  • Recommendations: Provides recommendation on designing new processes and programs to attain skilled requirements and desired outcomes.
  • Solutions Analysis: Analyzes specified issues and points to search out the perfect technical and/or skilled options.
  • Client & Customer Management (Internal): Helps senior colleagues handle inside consumer and buyer relationships byusing gross sales/consumer programs and protocols.
  • Insights and Reporting: Contribute to the preparation of varied information and analytics studies.

Requirements
Education:

  • General Education – University (First Degree).

Experience:

  • General Experience – Experienced practitioner capable of work unsupervised (12 months to three years)
  • Managerial Experience – Basic expertise of coordinating the work of others (4 to six months).

Technical Competencies:

  • Verbal Communication: Uses clear and efficient verbal communications expertise with out supervision and offers technical steering when required on expressing concepts, requesting actions and formulating plans or insurance policies.
  • Computer expertise: Supports enterprise processes with out supervision by understanding and successfully utilizing customary workplace tools and customary software program packages, whereas offering technical steering as wanted.
  • Planning and Organizing: Works with steering (however not fixed supervision) to plan, set up, prioritize and oversee actions to effectively meet enterprise goals.
  • Action Planning: Works with steering (however not fixed supervision) to develop applicable plans or carry out vital actions primarily based on suggestions and necessities.
  • Policy and procedures: Works with steering (however not fixed supervision) to develop, monitor, interpret and perceive insurance policies and procedures, whereas ensuring they match organizational methods and goals.
  • Data Collection and evaluation: Works with out supervision and offers technical steering when required on analyzing information tendencies to be used in studies to assist information resolution making.
  • Reporting: Works with steering (however not fixed supervision) to create related, lucid and efficient studies.
  • Data Management: Works beneath steering (however not fixed supervision) to accumulate, set up, shield and course of information to meet enterprise goals.
  • Interswitch Solutions: Customer Support Portal; Kimono TMS
  • EFT Software: Postilion suite; Thales options.

Behavioral Competencies:

  • Optimizes work processes: Knows the best and environment friendly processes to get issues carried out, with a give attention to steady enchancment. For instance, makes use of metrics and benchmarks to observe accuracy and high quality. Takes steps to make strategies productive and environment friendly. Promptly and successfully addresses course of breakdowns.
  • Manages complexity: Makes sense of advanced, excessive amount, and generally contradictory info to successfully clear up issues. For instance, seems to be at advanced points from a number of angles; explores points to uncover underlying points and root causes; sees the primary penalties and implications of various choices.
  • Collaborates: Builds partnerships and works collaboratively with others to fulfill shared goals. For instance, finds some ways so as to add worth to the crew; probes to attract out richer enter from others; is a valued useful resource who goes out of the best way to assist others.

Application Closing Date
twenty sixth August, 2023..

How to Apply
Interested and certified candidates ought to:
Click here to apply online

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