Guest Services Manager With Visa Sponsorship Available – UK 2024

Guest Services Manager With Visa Sponsorship Available – UK 2024

Working as a Guest Services Manager for the Holiday Inn Aberdeen is a unique opportunity for those passionate about hospitality and guest experiences.

With visa sponsorship available, this role is especially appealing to international applicants seeking to develop their careers in the UK.

The position offers excellent perks, career growth opportunities and the chance to be part of a dynamic and supportive team.

The Holiday Inn Aberdeen is a premier destination for guests seeking modern, stylish accommodations near Aberdeen.

Known for its exceptional standards, this 4-star hotel features 86 well-appointed rooms, free Wi-Fi and dining options that include Luigi’s Restaurant, The Glentanar Lounge and Scot’s Corner Pub. Conveniently located 20 minutes from Aberdeen city center and 10 minutes from the airport, it’s a prime choice for both business and leisure travelers.

Benefits of Working Here

Employees of Holiday Inn Aberdeen – West enjoy a range of benefits designed to support their well-being and professional growth:

1. Financial Perks
   • Access to Wagestream, a platform that allows real-time tracking of earnings.
   • Instant pay access for better financial management and savings.
   • Competitive salary with incentives like the “Star of the Month” awards.
2. Exclusive Discounts
   • Discounted stays across UK sites and globally for branded locations.
   • 50% off food and beverages at all hotel venues.
   • Discounts on spa services, retail, leisure and cinema.
3. Career Development
   • Participation in the ‘Grow with Us’ initiative, offering apprenticeships and development programs.
   • Cairn Academy training programs to enhance your skills and career.
4. Well-Being Support
   • Access to a confidential Employee Assistance Program (EAP), available 24/7.
   • Long-service awards beginning after one year of employment.
   • Referral incentives for recruiting friends to join the team.
5. Additional Benefits
   • Pension scheme.
   • Free use of the gym.
   • Uniform provided.
   • Cycle-to-work scheme for eligible employees.

About the Role: Key Responsibilities

As a Guest Services Manager – Nights, you will play a crucial role in ensuring smooth operations during nighttime hours. Your primary duties will include:

• Guest Relations
  • Welcoming and checking in guests, ensuring a seamless and friendly experience.
  • Handling reservation changes and addressing guest inquiries effectively.
• Operational Tasks
  • Conducting night security checks to maintain safety standards.
  • Overseeing basic cleaning, laundry tasks and setting up conference rooms as required.
• Financial Handling
  • Managing cash and credit transactions with accuracy.
  • Performing cash reconciliation tasks to ensure financial integrity.
• Handover Duties
  • Providing detailed handovers to morning staff including porters, duty managers and receptionists.

This role requires someone who is proactive, detail-oriented and capable of multitasking to ensure that operations run smoothly throughout the night.

Who is the Ideal Candidate?

The ideal Guest Services Manager – Nights will have a combination of skills and personality traits that ensure success in this role.

Essential Qualifications

1. Experience in Hospitality
   • Previous experience in hotels or similar settings is highly preferred.
2. Strong Communication Skills
   • An outgoing personality with excellent verbal and written English skills.
3. Technical Proficiency
   • Familiarity with Opera, the hotel management software, is an advantage.
4. Interpersonal Skills
   • Ability to build positive relationships with both guests and team members.
5. Flexibility and Reliability
   • A proactive approach to handling challenges and a commitment to delivering excellent service.

The Holiday Inn Aberdeen is part of the Cairn Group, a family-owned business known for its dedication to quality and growth. With a wide portfolio of hotels, bars and restaurants across the UK, the Cairn Group is focused on long-term success and development.

Employees are valued as integral members of the team and the company’s family values are evident in every aspect of its operations.

Perks of the Location

The Holiday Inn Aberdeen enjoys an ideal location, making it convenient and enjoyable for both employees and guests. Here are the standout benefits:

1. Excellent Accessibility

• The hotel is just 10 minutes from Aberdeen Airport, making it a perfect choice for travelers on business or leisure.
• Only 20 minutes from Aberdeen city center, it provides easy access to the vibrant activities and attractions of the city.

2. Picturesque and Modern Setting

• Nestled in a beautiful area, the hotel blends modern design with a warm and welcoming environment.
• Its serene location offers a peaceful retreat while still being close to urban conveniences.

3. On-Site Amenities for Guests and Staff

• A variety of dining options including Luigi’s Restaurant, ensures diverse culinary experiences.
• The Glentanar Lounge offers a sophisticated space for relaxation.
• Scot’s Corner Pub provides a casual and friendly atmosphere, ideal for socializing.

4. A Comfortable Workspace for Employees

• Employees benefit from working in a well-maintained and thoughtfully designed facility.
• Proximity to public transport and key infrastructure makes commuting stress-free.

This prime location not only enhances the experience for guests but also creates a rewarding and accessible workplace for the hotel’s team members.

What Sets This Role Apart?

This position offers more than employment – it provides a pathway to growth, fulfillment and success in the hospitality industry. Below are the key aspects that make this role exceptional:

1. Comprehensive Training Opportunities

• Access to in-depth training programs designed to enhance your skills and knowledge.
• Support for learning industry-specific tools, such as the Opera hotel management system.
• Development initiatives under Cairn Group’s ‘Grow with Us’ programs, helping you advance your career.

2. Supportive Work Environment

• A management team that values your contributions and encourages open communication.
• Recognition of achievements through awards like the ‘Star of the Month’ and long-service incentives.
• A culture that promotes teamwork and collaboration across departments.

3. Clear Paths for Career Advancement

• Opportunities to move into higher positions within the company’s extensive portfolio of hotels, bars and restaurants.
• Access to apprenticeships and development programs that align with your career goals.
• Cairn Academy training to help you achieve leadership roles in the hospitality industry.

4. International Accessibility

• Visa sponsorship available, making it easier for international candidates to pursue this opportunity.
• Support with transitioning to a new work environment, ensuring a smooth onboarding process for international employees.

5. Exceptional Benefits Package

• Competitive salary with additional perks, such as real-time access to your pay through Wagestream.
• Discounts on hotel stays, dining and spa services across the UK and international branded locations.
• Long-term benefits like a pension scheme, referral incentives and employee assistance programs.

6. Work with a Renowned Hospitality Brand

• Be part of the Holiday Inn Aberdeen – West, a 4-star hotel known for its quality services and facilities.
• Join the Cairn Group, a family-owned business recognized for its excellence in the hospitality industry.

This role is a unique blend of personal and professional growth opportunities. It’s not just about what you can do for the hotel but also how the hotel can support your journey to success in the hospitality field.

FAQs

1. Do I Need Prior Hotel Experience to Apply?

While prior experience in hospitality is preferred, the company values personality and potential. Training is available for candidates with a positive attitude and strong communication skills.

2. What Are the Working Hours for This Role?

This is a full-time position requiring 45 hours per week, primarily during nighttime shifts.

3. Is Visa Sponsorship Available for International Candidates?

Yes, visa sponsorship is available, making this an excellent opportunity for applicants seeking to work in the UK.

How to Apply

If you’re excited about the chance to provide exceptional service while advancing your career in the UK hospitality industry, this role is for you.

Highlight your experience, skills and passion for customer service in your application to stand out. With its supportive work environment and attractive benefits, Holiday Inn Aberdeen – West is ready to welcome you to the team.

Make a difference in the hospitality world – Apply here.