April 20, 2024

BUA Cement Plc is the results of a merger between CCNN Plc and Obu Cement Company Plc (previously Obu Cement Company Limited). Cement Company of Northern Nigeria (CCNN) was integrated in 1962 and commenced operations in 1967, with an put in capability of 100,000 mtpa at Kalambaina, Sokoto State.

We are recruiting to fill the place beneath:

Job Title: Help Desk Officer

Location: Sokoto
Reporting to: IT Manager
Internally Relates With: All Staff
External Relationship: Vendors/Suppliers

Duties & Responsibilities

  • Design community structure and Networking infrastructure.
  • Serve as the primary level of contact for purchasers looking for technical help over the cellphone or electronic mail or portal.
  • Perform distant troubleshooting by diagnostic strategies and pertinent questions.
  • Set-up and set up pc {hardware} and software program together with disk, tape, printers, modems, and associated peripherals.
  • Perform upkeep and repairs on pc {hardware} together with backup, restoration, and gear cleansing.
  • Train customers in pc {hardware}/software program and different digital workplace gear.
  • First degree choice and design of the {hardware} and community and software program essential to function and enhance Bua Cement info administration system.
  • Manage the corporate’s administrative community i.e., community accounts, electronic mail accounts web site entry account, distant entry account.
  • Monitor operational efficiency and troubleshoot system issues, Isolate the reason for system failures.
  • Research, consider and advocate new {hardware} and software program to fulfill the corporate’s necessities computer systems, and different digital workplace gear.
  • Design, set up, assist, and combine centralized and distributed community {hardware}, working programs, and purposes.
  • Responsible for sustaining a list of inner licenses, overseeing updates, and monitoring compliance.
  • Responsible for logging all IT issues and resolutions and liaising with the exterior assist firm.
  • Providing enter into the IT technique and annual IT price range.
  • Aside from the first helpdesk features, you’ll interface with the Technical and Application items concerning testing and understanding of recent purposes earlier than deployment to customers.
  • Monitor and guarantee consumer programs are up to date with present Anti-Virus definition whereas additionally following up with programs with out present definition. Weekly and month-to-month stories will probably be generated.
  • Monitor server occasions earlier than they change into incidents. Monitor unauthorized/unlicensed set up of software utilizing both Spiceworks, service desk, GLPI, managed engine or another helpdesk software.
  • Record occasions and issues and their decision in logs
  • Identify and counsel attainable enhancements to procedures.
  • Generate weekly and month-to-month stories for ITD.

Requirements / Key Competencies

  • Minimum HND / BSc. Degree in Computer Science or in a associated self-discipline.
  • 2 – 3 years of related expertise.
  • Technical & Professional proficiency
  • Analytical Thinking
  • Problem Solving
  • Self-management expertise
  • Teamwork
  • Interpersonal Relationship
  • Proficiency in MS Office & Products
  • ITIL qualification is an added benefit.

Application Closing Date
1st August, 2023.

Method of Application
Interested and certified candidates ought to:
Click here to apply online
Send their up to date CV to: hr.recruitment@buacement.com utilizing the Job Title as the topic of the mail.

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