April 19, 2024

The British Council is the UK’s worldwide organisation for cultural relations and academic alternatives. We create pleasant information and understanding between the individuals of the UK and different international locations. We do that by making a constructive contribution to the UK and the international locations we work with – altering lives by creating alternatives, constructing connections and engendering belief.

We work with over 100 international locations internationally within the fields of arts and tradition, English language, training and civil society. Each 12 months we attain over 20 million individuals face-to-face and greater than 500 million individuals on-line, through broadcasts and publications. Founded in 1934, we’re a UK charity ruled by Royal Charter and a UK public physique.

We are recruiting to fill the place under:

Job Title: Test Day Coordinator

Location: Abuja
Employment Type: Full-time
Department: Exams
The working days:Tuesday to Saturday
Pay Band: BRC-4-F

Role Purpose

  • The objective of this function is to make sure efficient and environment friendly supply of Exams in Nigeria.
  • To handle Venue Supervisor engagement, relationship, and efficiency.
  • To co-ordinate and handle any danger or subject decision, together with co-ordination of buyer (candidate) communication immediately or by way of buyer providers.
  • To be level of contact for Venues/Test Day Supervisors on check day.
  • To work intently with Operations workers colleagues to make sure examination registration and paper supply are in place for check day and oversight on post-test actions.

Main accountabilities
But not restricted to the next:

  • Undertakes the associated planning and supply features in preparation for Test Days consistent with BC processes.
  • Receives and responds to enquiries from/to clients and could also be a selected level of reference on queries referring to an space of nominated experience or accountability.  Identifies the place extra complicated points require decision by others and refers them on accordingly.
  • Supports steady enchancment within the effectivity/value effectiveness/high quality of service supply/programs within the unit or division.
  • Undertakes contingency and danger administration on the bottom, liaises with Customer Service, Examiner or Venue Staff to make sure alignment on communications
  • Uses commonplace procedures and templates, frequently data, analyses and studies on operational exercise corresponding to venue workers efficiency to help senior managers in making well timed and efficient enterprise selections that reply to operational wants.
  • Monitors and takes accountability for small-scale sources/money/inventory, following established procedures and ensures that gear and supplies can be found and able to use when wanted.
  • Plans and prioritises personal work actions, which span throughout a variety of various work streams, responding to altering and at instances competing necessities to make sure efficient supply of duties over a weekly or month-to-month time horizon.

Role particular information and expertise:

  • Experience working in a busy operational setting delivering excessive ranges of customer support.
  • Ability to make sure compliance, danger, and safety requirements are monitored and maintained.

Minimum Requirements

  • University Degree in any topic or related qualification.

Desirable:

  • Experience of supporting supply of computer-based exams.

Language necessities:

  • Fluency in written and spoken English.

Salary
NGN7,363,086.00 each year plus advantages.

Application Closing Date
thirty first July 2023 (23:59 South Africa Time).

How to Apply
Interested and certified candidates ought to:
Click here to apply online

Note

  • Role holder will need to have present rights to stay and work within the nation the function is predicated.
  • Role holder could also be required to work on weekends and to oversee in centres exterior of major base.

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